You can purchase our products online 24/7 through our website (www.bornincolour.com) or visit our showrooms located in Central area: 315 Outram Road Tan Boon Liat Building #05-05 Singapore 169074 or North: 1024 Yishun Industrial Park A #02-31 S768763 to make an in-store purchase.
When can I visit your studio?
Our studio is opened 7 days a week, on weekdays and weekends from 11am to 7.00pm for our Tan Boon Liat Building Central branch. For our Yishun branch, we are open on weekdays from 11am to 7.30pm, and from 11am to 6pm on weekends/public holidays. You can give us a call at 6988 3308 (Tan Boon Liat Building) / 6257 2501 (Yishun) prior to confirm the time that you are coming down.
What are the modes of payment?
You can pay online using major credit cards through our website (via Visa / Mastercard, Paypal, Amex, JCB). Alternatively, if you are in our furniture studios, you can make payment via GrabPay/Bank transfer/PayNow/Credit cards (Visa/Mastercard/Amex)
The item I like shows its out of stock online. Can I still pre-order?
You can email or call us separately to enquire for a pre-order. We are more than happy that you like our items and will try our best to make special arrangements for you, provided that the item is not discontinued by our manufacturers.
How long does our pre-order item takes?
Typically, it takes about 8 - 10 weeks, although it may be slightly longer or shorter due to the production lead time and shipping from our factories. Do call us if you need a more exact shipment date.
At the checkout, the item that I am buying shows "We don't have as many "Item" as you requested, but we'll back order the remaining #. What does it mean?
The item that you have intention of purchasing is currently out of stock, and we will be pre-ordering the item. Typically, it takes about 8-10 weeks to arrive, although it may be longer or shorter due to the production lead time and shipping from our factories. If you have queries on the shipment dates, please feel free to contact us to find out more.
How long can you store my purchase for?
You can definitely make a purchase any time you like, but do note that we do carry limited number of stocks for each items and they may be sold out in time to come and may not be re-stocked anymore. If you like an item, our advice is to secure the items first. We usually allow items to be stored in our warehouse for free up to 3 months (thereafter with a nominal fee), but alternative arrangements can also be discussed. Additional storage fee can be arranged at 5% of the total amount per month, unless otherwise agreed upon.
I bought something I really love online. But your staff called and told me it is out of stock. What can I do?
Our online store stock inventory may not align with our actual offline shop inventory and that lovely piece that you had bought online could be already sold out via other sales channels or reserved by other customers offline. Upon our call, you have the option to preorder (subject to factory availability) and wait for our new shipment to arrive or to cancel the order. If you choose to cancel the order, we will refund you the payment you have made back to the original mode of payment.
Upon checkout, there is no delivery date to choose from. How can I arrange a delivery date for my purchase?
We strive to call you within 3 working days from your order and we seek your kind patience in this matter. From there, we will arrange for a delivery date and time block that is preferred by you, subject to logistical availability.
Is there free delivery?
Our standard delivery is free for any orders above $1000 and any promotions that we are currently having. Do contact us if you need more info.
How much is delivery?
Standard delivery for orders are split into the size of the item ordered. Delivery rates will appear at the checkout page before you confirm on the order.
Can I arrange for my own transport and pick up in store instead?
Yes you are definitely welcome to do so to do a self-collection at our stipulated warehouse.
When will my pre-order/made-to-order item arrive? Can I do a refund on the items?
For pre-order/made-to-order items, it usually takes 8-10 weeks to arrive or other dates confirmed by our team. Note that the shipments may be delayed for various reasons out of our control. As such, no refunds can be done for these items unless the items have not arrived past 2 months from the expected shipment date. If you have queries on your items, do contact us.
The lift does not stop in my unit level / My unit is a walk-up apartment. Can the delivery be done?
The deliveryman will have to charge an additional fee (payable to the deliveryman directly) at S$15 per floor per item the furniture is carried up the staircase. This includes bulky items that do not fit inside the lift.
I had been waiting for the delivery man for hours. When will they come?
We do apologize on behalf for the unforeseen delay in delivery. It could most probably be due to traffic conditions on road or a delay in the earlier deliveries. The delivery team will endeavour to meet your stipulated timeslot and if you have any issues, do contact us and we will assist to check you for.
I found a defect on the furniture when it arrived, can I reject the item on the spot?
If you have discovered a defect on the furniture, you can reject the item and not sign on the delivery slip. Defects are limited to serious surface damages and/or affects the structural integrity of the furniture. Issues related to wood characteristics (found here) will not be accepted as a reason for reject. Please note that we can do only a maximum of 2 exchanges. Upon the 2nd rejection of the furniture, we kindly welcome you down to our warehouse to check on the furniture before we proceed to send it over.
Is there warranty for my purchased items?
Yes, all our regular furniture items (regular items exclude all items marked Final Sale, Clearance, Display Piece, sold As-Is and customized pieces) come with a 12 months warranty on manufacturing defects (excluding wear and tear or mis-use/handling or due to wrongly assembled items or related to wood characteristics). Lightings, accessories and decorative items excluded from any warranty.
I notice that the one piece that I bought has slightly different wooden grains and patterns from what I have seen previously. Can I change it?
We cannot replicate the same wood grains as all our furniture wood grains are natural and every single piece is unique. Therefore it may differ from the display pieces that you had seen. Regretfully, exchanges are not allowed in this case.
I bought something "As-Is/Clearance" in your store. What does that mean?
"As-Is" furniture items are pieces that you accept the current condition of the pieces as you witnessed in store. There is strictly no warranty on "As-Is" pieces.
I had brought the item to your warehouse for the repair due to manufacturer defect. However, I want a new piece instead.
As much as we would love to provide you with a new piece, if we deem that the item can be repaired locally, we will proceed with the repair and return it back to you in a reasonable timeframe. This is to minimize your waiting time as the new item would take time to arrive, usually 3 months on. Sometimes, the unique pieces are limited in stock and could not be re-stocked or produced in time. We will, however, offer to replace a new piece (or in equivalent/higher value if item is obsolete) for you if our technicians deem that the item is unrepairable.
Returns and Cancellations
Can I cancel my order?
For online orders, we have a 48 hour free look period in which you are able to cancel your order within 48 hours and a full refund will be made to you upon cancellation. For in-store orders, please do confirm your order before payment as a cancellation/restocking fee will apply for all cancelled orders. Orders that are custom made and/or clearance pieces are strictly non refundable.
What are the cancellation charges?
Cancellation/restocking charges are as follows - up to 5 days before your scheduled delivery (10% restocking fee + 5% CC charges) ; within 5 days of your scheduled delivery (15% restocking fee +5% CC charges)
Can I return my items after delivery if I don't find it suitable?
Yes, if within 14 days you do not find the item suitable, we can bring the item back from you and refund you the amount after deducting 15% plus delivery fee for the item. The item must be in its original condition/packaging as per received. Refunds will be made after the item is back in our warehouse and upon checking its condition. Clearance/display pieces are strictly non refundable.
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